Understanding, structured.
Helping banks, insurers, governments and service desks understand, route and audit every incoming request before it reaches a system of record.
- Industry: Enterprise & Government
- Service line: Work Intelligence, Governed AI
- Product: SAMIRA
- Deployment: Cloud, private cloud, on-premises or hybrid
Results at a glance
- 12 industries served by one horizontal platform
- 4 deployment models: cloud, private cloud, on-premises and hybrid
- 9 governance controls, from confidence scoring to prompt versioning
Challenge
Every enterprise automates what happens after a request is understood. Nobody automates the understanding.
Every enterprise receives unstructured requests through email, portals, chat, documents, forms and APIs. Before any system can act, someone has to decide what each one is, and that judgment is never measured, reviewed or defensible after the fact.
- Eight questions, answered by hand. What is it, how urgent, is it a duplicate, what is missing, who owns it, have they written before, does it escalate, what next?
- Judgment without governance. The same request read by two people on two shifts is routinely classified two different ways, with no record of why.
- A cost nobody owns. Manual triage hides inside response times, SLA compliance, headcount and satisfaction scores, which is why it persists.
Solution
SAMIRA sits between communication channels and enterprise systems, understanding, extracting, prioritising and routing work before CRM, ERP, ITSM or a human team is engaged. It replaces none of them.
Six channels (email, portal, chat, documents, forms, API) enter one intake layer; six destinations (CRM, ERP, ITSM, case management, workflow, human teams) receive work already understood.
- Understand. Reads business intent rather than keywords, summarises long threads, and translates while preserving context.
- Classify and route. Enterprise-specific taxonomies, smart routing, priority and SLA-risk assessment, entity extraction into structured fields, and duplicate detection.
- Assist and govern. Draft responses and knowledge retrieval with human approval, plus confidence scoring, audit trails, role-based access, and model and prompt versioning.
Impact
Organisations using SAMIRA can expect less manual triage, faster responses and decisions that stay the same on every shift.
- Faster, consistent decisions. Shorter response times, better SLA adherence and the same category every time, whoever is on shift.
- One horizontal platform. Adapted across twelve industries, each with its own taxonomy, routing rules and connected systems.
- Built for enterprise environments. Human oversight, confidence scoring, audit trails, role-based access, and model and prompt versioning.
Capabilities
Intent Understanding · AI Classification · Smart Routing · Entity Extraction · Response Assistance · Knowledge Retrieval · Explainable AI · Audit and Compliance
Questions
What is SAMIRA?
SAMIRA is an enterprise work intelligence platform that sits between communication channels and enterprise systems, understanding, classifying, prioritising and routing every incoming request.
Is SAMIRA an email automation tool?
No. Email is one of six channels. SAMIRA handles portals, chat, documents, forms and APIs too, and feeds CRM, ERP, ITSM, case management and human teams.
How can SAMIRA be deployed?
Cloud, private cloud, on-premises or hybrid, with the same governance controls in each.
SAMIRA is not an email automation tool. It is the intelligent front door for business workflows, making sure every request reaches the right people with the right context at the right time.
allcontext.ai, from the SAMIRA case study
Every request still waiting on someone to read it first?
See how a governed intake layer structures work before it reaches your systems. Book a discovery call or write to hello@allcontext.ai.