Property-Tax Intelligence and Defaulter Prioritisation
Turning Municipal Tax Data into Actionable Revenue Intelligence Client context A large municipal corporation managed property-tax records across a substantial number of properties, taxpayers, wards and revenue categories. Although significant data existed within the municipal ERP and tax-management systems, collection teams lacked a unified intelligence layer to determine where to focus recovery efforts. The challenge […]
NAVI VANI
Multilingual Voice AI for Property-Tax Recovery Client context A large municipal corporation wanted to improve property-tax recovery by reaching thousands of citizens within a limited collection window. The existing process depended heavily on manual calling, field teams, notices and fragmented follow-up. While the corporation had access to taxpayer and property records, it lacked a scalable […]
Grievance Intelligence
Automated Classification, Routing and SLA-Risk Prediction Client context A large municipal corporation received citizen complaints through multiple channels, including mobile applications, web portals, call centres, control rooms and departmental systems. The complaints covered a wide range of civic issues, such as roads, sanitation, drainage, streetlights, water supply, encroachments and public health. The challenge Citizen grievances […]
RTS Intelligence
Application Scrutiny, Deficiency Detection and SLA Monitoring Client context A large municipal corporation processed citizen and business applications for multiple services governed by defined procedures, document requirements and delivery timelines. These services could include licences, certificates, permissions, registrations, approvals and other Right to Services applications. The challenge Applications were often delayed because of missing documents, […]